We, One97 Communications Ltd., are registered at 1st Floor Devika Tower, Nehru Place New Delhi - 110019 and headquartered at B-121, Sector-5, Noida - 201301, hereinafter referred to as Paytm. At Paytm, we value your trust & respect your privacy. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By downloading and using the Paytm application/ website/WAP site you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access Paytm.
Note: Our privacy policy may change at any time without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically. This Privacy Policy shall apply uniformly to Paytm applications, desktop website & mobile WAP site.
General We will not sell, share or rent your personal information to any 3rd party or use your email address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Paytm will only be in connection with the provision of agreed services & products and this Privacy Policy.
Periodically, we may reveal general statistical information about Paytm & its users, such as number of visitors, number and type of goods and services purchased, etc.
We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Paytm.
When you browse through Paytm, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.
Use of Personal Information
We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.
We also use your contact information to send you offers based on your previous orders and interests.
We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Paytm, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Paytm uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Links to Other SitesOur site links to other websites that may collect personally identifiable information about you. Paytm is not responsible for the privacy practices or the content of those linked websites.
SecurityPaytm has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
ConsentBy using Paytm and/or by providing your information, you consent to the collection and use of the information you disclose on Paytm in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
We are required to make an automated IVR or a manual verification call to the customer for every cash on delivery (COD) order placed. You will receive this verification call even if your number is registered for the Do Not Disturb (DND) option.
For merchants accepting payments through Paytm for their websites / app/stores/shops
Online queries in Paytm merchants dashboard (https://dashboard.paytm.com/)
First response time - 2 working days
Final resolution time - 4 working days
Helpline - 0120-4440440
Final resolution time - 4 working days
If Paytm needs additional time for any case, same will be informed to customer along with reason of delay and expected resolution timelines
Level 2 (Complaints)If customer's issue is not resolved even after contacting various complaint resolution channels, he/she can reach out to our grievance officer at:
Grievance Officer
One97 Communications Limited
B-121, Sector - 5
Noida - 201301
Uttar Pradesh, India
Email: grievanceofficer@paytm.com