Periodically, we may reveal general statistical information about Paytm & its users, such as number of visitors, number and type of goods and services purchased, etc.
We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone, DTH service, data card, electricity connection, Smart Tags and any details that may have been voluntarily provide by the user in connection with availing any of the services on Paytm.
When you browse through Paytm, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data.Use of Personal Information
We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.
We also use your contact information to send you offers based on your previous orders and interests.
We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at Paytm, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Paytm uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. Paytm is not responsible for the privacy practices or the content of those linked websites.Security
Paytm has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.Consent
We are required to make an automated IVR or a manual verification call to the customer for every cash on delivery (COD) order placed. You will receive this verification call even if your number is registered for the Do Not Disturb (DND) option.
For merchants accepting payments through Paytm for their websites / app/stores/shops
Online queries in Paytm merchants dashboard (https://dashboard.paytm.com/)
First response time - 2 working days
Final resolution time - 4 working days
Helpline - 0120-4440440
Final resolution time - 4 working days
If Paytm needs additional time for any case, same will be informed to customer along with reason of delay and expected resolution timelinesLevel 2 (Complaints)
If customer's issue is not resolved even after contacting various complaint resolution channels, he/she can reach out to our grievance officer at:
One97 Communications Limited
B-121, Sector - 5
Noida - 201301
Uttar Pradesh, India